Q: What is your refund policy?

<p>We do not offer refunds. Please read <a href="/terms-and-conditions">Terms &amp; Conditions</a> of Localazy before purchase.</p>

Question 1

What is the maximum possible length of translation text?

Accepted Answer

There is no hard limit at the moment, but it’s recommended to keep the size of each individual item under 4kB. This corresponds to 4,000 characters encoded as UTF-8 and 2,000 characters encoded as UTF-16. Uploading longer texts won’t yield any errors, but might get refused by some external translation engines integrated in Localazy.

Question 2

Why are the recent changes or new translations not downloaded?

Accepted Answer

If you come across this issue, it is likely because you have exceeded your account’s source key limit or the changes you made haven’t been published yet. To resolve this, please go to the Billing section of your account to check your source key limit and consider upgrading if necessary. Additionally, you can visit your Project Activity Stream to verify if the project has been published.

Question 3

What is your refund policy?

Accepted Answer

We do not offer refunds. Please read Terms & Conditions of Localazy before purchase.

Question 4

How can I ensure the best translation quality for my product?

Accepted Answer

While many digital product makers choose machine translations for the very start (and it’s a standard best practice for early stages of development where MT-pre translate is a rational decision), they often forget that machine translation alone yields subpar results.

It’s vital to focus on the highest possible quality of translation when it comes to product interfaces and product marketing. But enlisting professional translators is not a silver bullet solution. You need to be diligent and prepare a sound basis for successful localization.

These are best practices to ensure the best translation quality:

Read how to Make your translators happy to cooperate
Prepare your glossary
Prepare your style guides
Upload screenshots of your product to improve the context
Make sure there are multiple rounds of quality assurance. You can e.g., follow the first round of translations with proofreading.
Perform thorough localization testing

Question 5

What is the difference between hidden and deprecated source keys?

Accepted Answer

In Localazy, every key can be in different states, which makes it invisible from the translation process.

Hidden: Hidden keys are not available to translators, but other than that, they are processed the same way as all the others. They are also exported in the output file.

Keys are automatically marked hidden under certain circumstances - when the source language translation is empty or when they are linked to another one using our Duplicity Linking feature.

Deprecated: Deprecated keys are invisible in the translation process and are not exported in the output file. Under certain circumstances, they can be exported for our Android/iOS SDK when the update is required from the older version of the app. If the key reappears in the input data, it’s restored along with its complete state (context, translation, contributors, etc.)
Deleted: Deleted keys are removed with all their data - comments, translations, screenshot linking, contributors’ history, etc. Once the key is deleted, it’s no longer counted against the key limit, and it’s impossible to restore it.

Question 6

Should I delete deprecated keys?

Accepted Answer

If you are running over the source key limit, you can consider deleting deprecated keys. However, be sure that deleted keys are no longer necessary for your project, as you cannot restore them if needed, and all the associated data is also deleted.

It’s not only about the translations you can easily store and restore if needed when using deprecated keys instead of deleting them, but also about context information, comments, user interactions, etc. Once the key is deleted, it’s no longer counted against the key limit, and it’s impossible to restore it.

Question 7

How to delete a language from my Localazy project?

Accepted Answer

You can either disable or delete a language if you no longer need it.

Disabling a language hides it from the translation interface but retains all translations and keys. On the other hand, deleting a language completely removes it from the project, optionally including all translations, keys, and associated metadata.

To delete a language in Localazy:

Go to the language list of your project and use the three dots menu next to the language you want to delete.
Hover your cursor over the three dots to reveal several options, including the “Delete language” option.
Click and confirm.

It’s important to note that deleting a language is permanent and can’t be undone. It’s recommended to double-check and ensure that the language deletion is intentional and necessary. Disabling a language may be a better option if you are unsure whether you’ll need the language in the future.

General