When to use it #️⃣
Use the troubleshooting bundle whenever you need help diagnosing a specific session, for example:
An upload finished with a Failed status, or completed but skipped entries you expected to be sent. A download landed entries in the wrong locale, with missing fields, or did not produce the entries you expected. A webhook session did not behave as configured. Localazy support asks you for diagnostic data after you open a ticket. The bundle is scoped to one session. Generate a new bundle for each session you want to report.
How to generate the bundle #️⃣
In the Strapi admin, open the Localazy plugin and go to Activity Logs.
Pick the relevant session (Upload, Download, or Webhooks tab) and open its detail page.
Click Download troubleshooting bundle in the top-right of the session detail header.
After a moment, your browser downloads a zip file named localazy-debug-bundle-<short-id>-<timestamp>.zip.
The button is enabled as soon as the session has loaded. For long-running or very large sessions, the bundle may take a few seconds to build.
Review before sharing. The bundle contains the content of entries that were touched during the session (titles, body text, rich-text fields, media references, etc.). Always inspect it locally and confirm there is no information you do not want to share before sending it to anyone outside your organization.
Sharing the bundle with Localazy support #️⃣
When opening a ticket using our support, please include:
- The troubleshooting bundle zip.
- A short description of what you expected to happen and what actually happened.
- The approximate time of the session, if it is not the most recent one.