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TICGAL propelled their mobile app for GLPI with a scalable translation flow
TICGAL is a Spanish IT management company with 250+ global clients. Their main product, Gapp, lets IT teams manage helpdesk tickets, tasks, and check-ins from their phones while using officially GLPI-supported plugins and integrations.
The Challenge
TICGal’s Gapp was designed to lift the workload off technicians’ shoulders and let users open and track mobile help requests. As GLPI’s first Spanish partner, the company wanted to expand globally, but managing translations across 20+ projects proved challenging. Traditional tools were costly or lacked user-friendly integrations, making localization a bottleneck that they needed to clear.
The Solution
TICGal integrated Localazy into their CI pipeline via GitLab, streamlining the localization workflow and language updates. They also used Localazy’s crowdsourced translation feature to involve the GLPI community in contributing translations for Gapp. With this collaborative approach, they saved time and ensured the app truly resonated with users in their native languages.
The Result
Gapp is now available in 24 languages, with community-driven translations that continue to expand its reach. The app has been adopted by organizations such the Spanish Ministry of Science and Innovation, the University of La Rioja (UNIR) and RCS Angola, which uses Gapp to manage over 100 field technicians.
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