Case study content
SupportBox empowered users by involving them in the review process
SupportBox is a helpdesk app for customer service agents with over 600+ users, mainly in Czechia and Slovakia. They offer customer care teams omnichannel communication tools for e-mail, live chat, phone, and social media support.
The Challenge
Many of Supportbox's customers had agents in other countries, so making their platform more accessible to global teams was crucial. Exchanging YAML files for translation wasn't working, as it led to lost data and constant developer involvement in fixing conflicts and damaged files. The company wanted to make this easier and allow their own clients to help with translations in a streamlined way.
The Solution
SupportBox used the Localazy API to upload their previously conflicting YAML files. Strings were sorted out easily, with the team being able to translate their app with the help of MT and other assistive tools.
A selection of eager customers was then invited to the platform to review the translations in their native languages. The final content is automatically downloaded with Localazy CLI and merged with the app before release.
The Result
Adjusting to Localazy was quick for the team at SupportBox: the whole technical process was set up and working in two days. Once permissions and workflows were set, four languages (English, French, German, and Slovak) were fully implemented, while 10 more are in the works to address markets all over Europe.
Share this case study
Did you enjoy this case study?
Breaking language barriers
Explore how Localazy customers are boosting their business growth through localization.
Readmio automated their localization workflow to deliver magic to every story
Using Localazy, Readmio made the localization process easier for both developers and translators. The expansion from 2 to 8 languages went smoothly, and more are already in the pipeline. With translations running seamlessly, the team can now focus on adding new stories instead of fixing localization issues.
Digismoothie found the perfect recipe for translating their Shopify apps
Digismoothie translates 15 projects with Localazy. Their most popular app, Candy Rack, is now available in 10+ languages, including Danish, Brazilian Portuguese, Dutch, French, Japanese, and Spanish. Automatic sync ensures updates without manual intervention, freeing their teams to focus on app improvement.
Smoobu dropped Google Sheets to make localization faster and easier
With Localazy, Smoobu has sped up and streamlined localization across 10 languages, including Dutch, French, German, Greek, Italian, Polish, Portuguese, Russian, and Spanish. The team has reduced time-to-market for new languages and improved translation quality and consistency. As Smoobu expands into South America, the Baltics, Eastern Europe, and Scandinavia, multilingual support continues to fuel their growth.
iFightDepression offered mental health support and guidance across borders
With Localazy, iFightDepression localized its guide website into 10+ different European languages, including Estonian, Spanish, Greek, German, Italian, and Ukrainian. Users across Europe can now get the help they need in their own language and find a trained health professional who can help them access the toolkit.
i3-Technologies delivered top-class digital display solutions in 11 languages
The first iteration was completed within a day thanks to Localazy’s efficient tools and smooth integration. The company now offers their products in 11 languages, including English, French, German, Spanish, Dutch, Catalan, Danish, Norwegian (Bokmal), Hungarian, Lithuanian, and Italian. They plan to add more options as they expand into new European markets.
