Company name
SupportBoxIndustries
Features in use
Integrations in use
Case study content
SupportBox empowered their users by involving them in the translation process
SupportBox is a helpdesk app for customer service agents with over 600+ users, mainly in Czechia and Slovakia. They offer customer care teams omnichannel communication tools for e-mail, live chat, phone, and social media support.
The Challenge
Many of Supportbox's customers had agents in other countries, so making their platform more accessible to global teams was crucial. Exchanging YAML files for translation wasn't working, as it led to lost data and constant developer involvement in fixing conflicts and damaged files. The company wanted to make this easier and allow their own clients to help with translations in a streamlined way.
The Solution
SupportBox used the Localazy API to upload their previously conflicting YAML files. Strings were sorted out easily, with the team being able to translate their app with the help of MT and other assistive tools.
A selection of eager customers was then invited to the platform to review the translations in their native languages. The final content is automatically downloaded with Localazy CLI and merged with the app before release.
The Result
Adjusting to Localazy was quick for the team at SupportBox: the whole technical process was set up and working in two days. Once permissions and workflows were set, four languages (English, French, German, and Slovak) were fully implemented, while 10 more are in the works to address markets all over Europe.
Share this case study
Did you enjoy this case study?
Breaking language barriers
Get inspired! Explore how Localazy customers are boosting their business growth through localization.
Rouvy has leveraged the Localazy CDN to serve users around the world
Rouvy is a global indoor cycling platform for athletes & sports enthusiasts that lets you ride, exercise, and compete using a realistic simulation that includes +2000 scenic bike routes all over the world.
Mixit conquered five new markets with automated localization workflows
Mixit is a Czech e-shop offering hundreds of custom-made cereals and oatmeals that they ship to central European countries. Their personalized and ready-made options are often designed by cooks, nutrition specialists, and sportsmen.
Becard went global with easy-to-use localization tracking tools
Becard commercializes digital business cards for companies and marketing departments. This efficient and environmentally friendly method allows contact information to be effortlessly shared via link, QR code, or NFC.
Investown found an intuitive solution to localize its iOS and Android apps
Investown is a crowdfunding real estate investment platform focused on the European market. It protects users' finances from inflation by making secured property deal investments easy to understand, clear, and reliable.
Customers 1st made in-team localization accessible and efficient
Customers 1st is a Danish company that helps retail brands succeed with the help of sales, inventory, customer, and store administration management tools that make resource tracking for stores easier, simpler, and more efficient.
