Intercom Localization

1. Install the Intercom Integration:

• Navigate to your project and click on the “Integrations” tab.
• Look for the Intercom integration and click “Install.”
• Follow the prompts to authorize Localazy to access your Intercom account.

2. Connect Your Intercom Account:

• Once the integration is installed, go to the “Settings” tab.
• Under “Intercom Settings,” click “Connect Account.”
• You’ll be redirected to Intercom. Log in if prompted.
• Grant the necessary permissions to Localazy.
• After successful authentication, your Intercom account will be connected.

3. Detect Intercom Languages:

• Return to the “Overview” tab.
• Click the “Detect Intercom Languages” button.
• Localazy will scan your Intercom content and detect available languages.
• If any languages are missing, ensure you have content in those languages within your Intercom account.

4. Import and Export Translations:

• With detected languages, Localazy will import translatable texts from Intercom.
• Translate these texts within Localazy.
• Once translated, export the translations back to Intercom.

For more detailed information, visit our documentation.

Due to limitations of the Intercom API, Localazy can only detect languages that have at least one draft article created in Intercom. To ensure your languages are detected:

• Create at least one article draft for each language you want to translate
• The draft can be empty - you don’t need to add any content yet
• Once the draft exists, Localazy will be able to detect and work with that language

Make sure you’ve set up these draft articles in your Intercom account before connecting to Localazy.

In the Settings Tab, you can prevent the import of empty translation keys from Intercom to Localazy. This ensures that only relevant translations are imported.

Check if your localized entries containing HTML markup don’t contain unsupported HTML, as documented in the official Intercom docs.

You can find the list of unsupported HTML in the article here.