How to capture a HAR file for Localazy support?

When you’re experiencing issues with Localazy, our support team may ask you to provide a HAR file. This is a log of network requests that happen in your browser, and it helps us see exactly what’s going on behind the scenes when something isn’t working as expected.

Along with the HAR file, it’s helpful to include any error messages from your browser’s console. This gives us a complete picture of what’s happening.

Before you send: HAR files can contain sensitive information like passwords, API keys, or authentication tokens. You can use a HAR sanitizer to strip out this data before sharing the file with us.

Chrome #️⃣

1. Open Chrome and navigate to the page where you’re seeing the issue
2. Click the three-dot menu (⋮) in the top-right corner
3. Select More Tools > Developer Tools
4. Click the Network tab in the panel that opens (keep this panel open)
5. Look for the round record button in the top-left corner—it should be red. If it’s grey, click it once to start recording
6. Check the Preserve log box
7. Click the grey circle with a line through it to clear any existing logs
8. Now reproduce the issue you’re experiencing
9. Click the download button (Export HAR) and save the file as HAR with Content
10. Send this file to our support team

Getting console logs in Chrome:

1. Open the same Developer Tools panel
2. Click the Console tab
3. Take a screenshot of any errors that appear

Firefox #️⃣

1. Open Firefox and go to the page where the issue is happening
2. Open the Network Monitor (you can press F12 and click the Network tab)
3. Reproduce the issue while the network tab is recording
4. Right-click anywhere under the File column
5. Click Save All As HAR
6. Save the file and send it to our support team

Getting console logs in Firefox:

1. From the Tools menu, select Web Developer
2. Console logs will open in a separate window
3. Take a screenshot of any errors

For more details, see Firefox’s Network Monitor documentation.

Safari #️⃣

First, make sure the Develop menu is enabled. If you don’t see it in your menu bar, go to Safari > Preferences > Advanced and check Show Develop menu in menu bar.

1. Open Safari and go to the page where you’re experiencing the issue
2. Click Develop > Show Web Inspector
3. Click the Network tab (keep it open during the next steps)
4. Reproduce the issue
5. Click the Export icon and save the HAR file
6. Send the file to our support team

Getting console logs in Safari:

1. Open Preferences and go to the Advanced tab
2. Enable Show Develop menu in menu bar
3. In the menu bar, select Develop > Show Error Console
4. Take a screenshot of any errors

For troubleshooting, see Apple’s Web Inspector documentation.

Edge #️⃣

1. Open Edge and navigate to the page where the issue is occurring
2. Open the Network tool (press F12 and click the Network tab)
3. Reproduce the issue while the network requests are being recorded
4. Export the captured traffic as a HAR file
5. Send the file to our support team

Getting console logs in Edge:

1. Click the three dots in the top-right corner
2. Select More tools > Developer Tools
3. Click the Console tab
4. Right-click in the console and select Clear Console to remove old logs
5. Check the Preserve Log box
6. Reproduce the issue
7. Take a screenshot of any errors

For more information, see Microsoft’s guide on inspecting network activity.

Sending Your HAR File to Localazy #️⃣

Before you send us a HAR file:

1. Rename it – Give it a descriptive name like localazy-upload-issue.har
2. Compress it – HAR files are often too large for email attachments, or blocked by spam filters. Zip or compress the file before sending

Once you’ve done that, attach it to your support ticket or email it directly to our support team. We’ll take a look and get back to you as soon as we can.