Zendesk Localization with Localazy #️⃣

Translate your Zendesk Help Center effortlessly. Set up the integration once, define your localization workflow, and minimize the time spent managing translations.

Zendesk is a customer service platform that provides tools for managing support tickets, customer interactions, and help center content.

Zendesk Translation Features at a Glance #️⃣

  • Localization of Help Center content.
  • Manual content import before translation.
  • Manual content export after translation.

Prerequisites #️⃣

To use this integration, you must have a Zendesk account with access to the Help Center. You will need three pieces of information: the URL of your Zendesk instance, the email address of a user with access to the Help Center, and an API key.

Zendesk URL

Enter the full URL of your Zendesk instance, for example: https://{your-subdomain}.zendesk.com.

Email

Enter the email address of a user who has access to the Help Center.

API Key

Follow the steps in this guide to generate an API key: Managing access to the Zendesk API.

Install the Zendesk Integration #️⃣

Follow these steps to integrate Zendesk with Localazy:

  1. Click the Install button to begin the installation.

  2. In the integration interface, enter all three pieces of information from the previous step, then click the Connect Zendesk Account button.

Connect Zendesk

Manual Content Import #️⃣

  1. Open the Zendesk integration interface and make sure you’re connected to your Zendesk account.

  2. Click the Import to Localazy tab.

  3. Click the Start Import button to start the import process.

Import

Manual Content Export #️⃣

  1. Open the Zendesk integration interface and make sure you’re connected to your Zendesk account.

  2. Click the Export to Zendesk tab.

  3. Click the Start Export button to start the export process.

Export

Settings #️⃣

Optional choices are available for users to adjust the import and export process.

Import to Localazy

The following options are available for importing translations from Zendesk into Localazy.

Skip Empty Entries Import
Prevent the import of empty translation keys.
Import Existing Entries
Import existing translations from Zendesk to Localazy.
Set Zendesk as Source of Truth
Import all translations and set them as the current version. By default, Localazy doesn't overwrite existing current versions for translations and lets you decide through the review process.

Export to Zendesk

The following options are available for exporting translations from Localazy to Zendesk.

Export new as source
Export new articles languages to Zendesk with the same status as the source.
Export new as draft
Export new articles languages to Zendesk as a draft.
Export new as published
Export new articles languages to Zendesk as published.

Settings